FAQS

  • Who We Are!

    A young married couple based in the U.S. we’re both lifelong artists and creators but we also collab with artists from around the world for bringing everything cute alive, we got our name from a mix of our last name! (we think it’s very cute too!) We will be expanding over the next few months to bring figurines, prints, and more!

    We’re a creative clothing & collectibles brand powered by imagination, color, and story. Each drop is designed like a mini world — full of expressive art, vibrant characters, and pieces made to stand out in real life (not just on your feed).

    We’re committed to sustainable production, high-quality materials, and supporting artists behind the scenes. And for every item sold, we plant a tree to keep our world thriving IRL too!

  • Shipping!

    ALL orders are made to order! We do not like the idea of fast fashion or excess production! With this said your order will take time (good things come to those that are patient) most orders will ship from the U.S. others will ship from overseas. This depends on the product, your address and stock availability. Orders usually ship within 3-4 business days, and arrive within 7-10 business days, but can take up to 14 days, just remember we are a small business and work as one! 🩷

  • Returns!

    We accept returns and exchanges within 30 days of delivery as long as items are unworn, unwashed, and in their original condition.

    Final sale items are not eligible.

    To start a return for a refund or replacement contact us on our contact page of the website!

    NOTE: orders must be returned and examined for a refund or replacement, we reserve the right to refuse returns or refunds at our own discretion.

  • Products!

    Most products run true to size, all are in U.S. Apparel Sizes so buy accordingly, we do not usually offer refunds or replacements for wrong sizes ordered.

  • Contact Us!

    Any questions, comments or concerns contact us at Hello@KUGOZO.com 🩷